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LGBT Primary Health Care - Frequently Asked Questions  (FAQs)

 

Who are the healthcare providers at Sherbourne Health Centre?

If you are a member of the LGBT community, you can rest assured that our team of experienced and specially trained LGBT healthcare providers are knowledgeable and sensitive to the physical, mental and emotional needs of LGBT people and their families.

 

Our LGBT Primary Care Team includes:

                            

What health services can you offer me?

We take a holistic approach to LGBT primary health care and strive to provide dignified, non-judgmental services to help you to feel better, access community resources, cope with trauma and address specific LGBT health issues. There is a wide variety of culturally appropriate LGBT programs and services available for you to access at Sherbourne Health Centre, all in a welcoming and safe environment.

 

 

I haven’t seen a doctor in years – can I still receive services?

Even if you haven’t seen a doctor in many years, our experienced team can help you. Whether you need a routine physical examination, consultation about a new illness or care for a chronic condition, our LGBT healthcare team is trained in dealing with the special health issues faced by the LGBT community. We will work with you and, if necessary, with other community agencies to ensure you receive healthcare services to keep you well, informed and safe. If you would like to meet with a member of the LGBT healthcare team, call (416) 324-4103 to make an appointment.

 

 

I’m interested in hormone therapy – how can I access services and information?

If you are a member of the trans community or are questioning your gender identity, we can help. At Sherbourne Health Centre, we offer responsive, respectful services to the transsexual and transgender community – including hormone therapy.

 

Our approach focuses on building client autonomy and promoting improved health status within an established medical protocol – a protocol developed in consultation with the trans community. To make an appointment or obtain further information, call (416) 324-4103.

 

I’m a healthcare provider. Where can I get information/training on delivering culturally competent LGBT services?

Rainbow Health Ontario has primary responsibility for delivering culturally competent education and training to healthcare providers. For more information, call

 (416) 324-4100 x 5308.

 

How do I make an appointment?

New clients

If you are a new client, you or your referring health provider can make an appointment for LGBT primary health care by calling (416) 324-4103 during clinic hours.

 

 Community Naturopathic Clinic for People Living with HIV/AIDS

To make an appointment, contact the naturopathic co-ordinator at (416) 324-4164.

  

Supporting Our Youth (SOY)

To make an appointment with a SOY counsellor, call 416-324-5077 or refer to www.soytoronto.org. 

What are your clinic hours?

 

LGBT Primary Healthcare Clinic

Monday, Tuesday and Wednesday 9:00 a.m. - 8:00 p.m.
Thursday 9:00 a.m. – Noon; 5:00 p.m. - 8:00 p. m.
Friday 9:00 a.m. – 5:00 p.m.

Saturday 9:00 a.m. – 1:00 p.m. (serving all client groups)

Community Naturopathic Clinic for People Living with HIV/AIDS
Tuesday 9:30 a.m. - 1:00 p.m.
Wednesday 2:00 p.m. - 5:30 p.m.

Tel: (416) 324-4164 

What if I can’t attend my appointment?

If you cannot make your appointment, please call (416) 324-4103 at least 24 hours beforehand to cancel. To cancel an appointment with the Naturopathic Clinic, please call (416) 324-4164. 

 

What if I don’t have an OHIP card – do I have to pay for services?

The delivery of most primary healthcare programs and services at the Sherbourne Health Centre are covered under the province’s health insurance plan. It is important that you bring your OHIP card with you to every appointment. 

However, if you do not have an OHIP card, you can still receive Sherbourne Health Centre services free of charge.

 

Please note that additional charges may apply to services that are not covered by OHIP such as medical reports, records transfer, etc.

 

 

Where is Sherbourne Health Centre located?

 

333 Sherbourne Street

Tel: (416) 324-4180  Fax: (416) 324-4181

Map and directions

 

Is Sherbourne Health Centre wheelchair accessible?

 

Yes.  

 

How private are my records?

Private discussions with your healthcare provider are kept in the strictest confidence. Your personal health information is used only for the purposes that you have consented to and/or to treat and care for you. We take strict measures to secure your health information and protect it from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. For more information about our privacy practices, please see our detailed privacy policy.